A well-known International brand was incurring regular losses on its beverage sales and was an underperforming hotel in its group. This was a result of the following points:
All of the above issues needed identifying, sharing and correcting and we are pleased to say this was achieved. The frequency of visits was increased to allow more time at the site within shorter windows. We designed a programme of staying at the hotel either the night prior or the night after the audit and were able to offer more time with management and the team, working with them to offer solutions or alternative approaches based on additional observations.
The hotel is now receiving enhanced guest feedback, greater sales & GP% and finished as the best performing hotel in its cluster for the year. Storage and security issues have now been corrected which has resulted in a reduction in the costs for the hotel.